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FSM Voucher Delays

Dear Parents/​Carers
Please be assured that we are work­ing hard to avoid the delays and the issues caused by the national demands on Edenred, the new Depart­ment for Education’s FSM voucher scheme. We can only apol­o­gise for the delay in you receiv­ing your vouch­ers. We under­stand how incon­ve­nient and frus­trat­ing this must be in the cur­rent dif­fi­cult circumstances.
You will have seen on the news that unfor­tu­nately, as the uptake on FSM gets higher, the ser­vice is strug­gling to cope for all schools across the coun­try. We are doing our utmost to try and resolve this and get vouch­ers issued to you, includ­ing order­ing vouch­ers in advance. Our staff share your frus­tra­tion and are work­ing late into the evening, when we have been told the Edenred site should be less busy, to try and get orders processed and pushed through as quickly as possible.
If you have any queries please could you con­tact the school finance office directly via email on This email address is being pro­tected from spam­bots. You need JavaScript enabled to view it..sch​.uk and we will try to respond as quickly as possible.
Again we can only apol­o­gise for this incon­ve­nience; we will con­tinue to feed­back to the local author­ity and the Gov­ern­ment the huge frus­tra­tions and dif­fi­cul­ties this is caus­ing our families